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Senior Business Systems Analyst
Title:Senior Business Systems Analyst
Department:Finance & Administration
Location:Washington, DC or Remote

Organizational Overview:

Founded in 1969, the National Council for Mental Wellbeing (National Council) is a membership organization that drives policy and social change on behalf of nearly 3,500 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. The National Council is a 501(c)(3) association that advocates for policies that ensure people who have mental health and substance use challenges have access to comprehensive, high quality services. We also offer state-of-the-science education and practice improvement consulting and resources to ensure services are efficient and effective.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary:

The Senior Business Systems Analyst serves as the internal technical lead for the National Council’s core business applications and other related systems, including being the core team member responsible for the implementation of new National Council integrated systems, which will include the Microsoft CRM. As required the position will provide IT support for the organization.


  • Serves as the lead internal point of contact between the subject matter expert, project manager and development resource/vendor for the National Council’s core business applications and other related systems
  • Perform analysis and constructs the documents with scope statements, business requirements, use cases, business process flows, and implementation needs to support the desired end-state
  • Interface with and act as a liaison between business stakeholders who have made the request and the IT team that is designing, developing, testing, and implementing the solution
  • Facilitate design reviews with the IT team and revises the design/requirements as needed based on scope, timelines, and technical feasibility feedback
  • Develop user acceptance test scripts and performs testing of new systems and/or functionality
  • Provide training on system functionality on core systems, as needed to internal stakeholders
  • Create, oversee, and catalog queries, reports, dashboard, pivot tables, and other reporting output to support business initiatives
  • Maintain policies and procedures for appropriate use of core business systems. Works in consultation with key users and partners to verify the security and integrity of all database systems
  • Work in consultation with key users and partners to determine frequency, timing, and planning related to system evolution, edits, and upgrades
  • Perform system functionality testing and quality assurance during specific upgrades or other initiatives
  • Work with key users, as needed, to identify, develop, maintain, or expand integration points between the association’s core systems
  • Assist in managing open issues and system functionality bugs and work with vendors and internal stakeholders, as needed, to resolve as they pertain to relevant projects
  • Attend change control meetings, work sessions, user focus groups, and weekly department meetings in order to stay abreast of ongoing system changes and business needs
  • Provide weekly status updates on assigned issues along with risk assessment
  • Perform knowledge transfer of system changes to end-users including participation in the development of system and user documentation
Other IT support:
  • Collaborate and coordinate projects with, project sponsor, project manager, database administrator and external resources
  • Collaborates with all levels of the National Council’s with strategic opportunities to advance the mission of the National Council
  • Participates on the association’s IT Best Practices Committee
  • As required, supports other IT initiatives of the organization

Knowledge, Skills and Abilities:

  • Outstanding attention to detail is essential
  • Superior professionalism, judgment and integrity is required
  • Good decision-making abilities
  • Good interpersonal skills and the ability to work in a team environment is needed
  • Strong analytical, research, critical thinking skills and ability to problem-solve in a fast-paced environment
  • Demonstrate understanding of software development lifecycle, standard processes and best practices
  • Catalyst for new ideas, concepts, and projects
  • Strong communication skills, with excellent ability to write, speak and present to large and small groups and effectively translate technical issues to non-technical audiences
  • Superior customer service skill

Required Qualifications:

  • Education/Certification:
  • Bachelor’s degree, Master’s degree in Business or Information Management or equivalent experience
  • Experience:
  • Minimum of 7+ years of progressively responsible experience in working with association management systems and minimum of 10+ years in IT-related filed
  • Prior experience working in or for an association / non-profit industry is preferred
  • Demonstrated experience working with association management systems or similar customer relationship management systems (Dynamics CRM 365)
  • Demonstrated recent experience in implementing new and emerging technologies and systems (i.e., AMS, FMS, LMS, website, social, project management/collaboration)
  • Demonstrated experience managing and supporting complex business applications built on relational database management systems such as Microsoft SQL Server 2008 or higher
  • Demonstrated experience in a business analyst role with ability to document process workflows
  • Experience with one or more of the leading business analytics / business intelligence / reporting packages, such as: Microsoft SQL Server Reporting Service (MSSQLSRS), SAP Crystal Reports, SAP Business Objects Enterprise, and / or similar products
  • Experience with data marts, data warehouses, and / or ETL is a plus

National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or
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