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National Council for Behavioral Health Mission and Leadership

JOIN OUR TEAM >> Senior Director, Operations
Senior Director, Operations
Summary
Title:Senior Director, Operations
ID:132925
Department:Practice Improvement and Consulting (PIC)
Location:Washington, DC or Remote
Description
Organizational Overview
The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,400 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary
The Practice Improvement and Consulting Department (PIC) is central to the National Council’s goal of providing timely and meaningful technical assistance and consulting to community behavioral health organizations. The PIC department collaborates with all other departments of the organization in support of our Strategic Plan, has projects that range from one-day to multiple year engagements, and maintains multiple types of funding streams. At any given time, the department could have 30+ projects operating in tandem, each with their own funder(s) and partner(s). Additional work is being completed by our pool of staff and external consultants who provide fee-for-service consulting to our members and beyond. Staffing for these activities is currently spread across approximately 40 employees of various years of experience, skills, and interests along with a bench of exclusive and non-exclusive consultants. Frequent in-person learning events require department staff travel, project/logistics management, relationship management, contracts execution, and evaluation activities. Organizational quality improvement activities impact PIC and touch upon our talent management, IT infrastructure, budgeting, and communicating externally about our work.
Working in tandem with the Vice President, Practice Improvement and other Assistant Vice Presidents of the department, Senior Director, Operations is focused on strengthening our internal operations and infrastructure. The Senior Director, Operations will have direct reports who will frequently supervise others and as such, the incumbent will build relationships with his/her direct reports in a manner that improves the culture of supervision throughout the department. The Senior Director, Operations will seek opportunities to improve and/or simplify pre-existing operational processes and reinforce a learning culture among all department employees.

The ideal candidate will have a successful track record in setting priorities, shaping processes, budget management, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient department/organization.

Responsibilities

Departmental Activities (85%)
  • Talent Management
  • Manages the execution of organizational human resources policies and programs for PIC including department planning and development, on-boarding, training, development, performance evaluation; provide clarity around roles; and facilitate effective team dynamics.
  • Supervises Project Manager Operations and provides for their professional development.
  • Strengthen internal operations and infrastructure
  • Drives consistent and progressive steps toward departmental and programmatic consistency and sustainability; partners with program directors and others to ensure follow through with coordinated accountabilities, objectives, and associated budgets.
  • Partner with department AVPs to enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve department goals aligned with Strategic Goals and directives from ELT, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success.
  • Establishes and leads a culture of continuous quality improvement within and across department public-facing initiatives; oversees efforts to identify opportunities to enhance efficiency, customer service and impact of PIC activities.
  • Serves as the department lead in the creation of the annual PIC budget, in alignment with the direction provided by the CFO and Finance Department.
  • Develops and oversees a knowledge management and learning methodology that ensures maximum sharing of information and learning throughout the department and organization (when appropriate); creates an environment whereby PIC contributes to the National Council’s ‘Best Places to Work’ goal.
Organizational Activities – Participates in other National Council activities (15%)
  • Partners with Admin and Finance department, other department leaders, and program directors to drive coordination between operational decisions, programmatic needs, and supervisory relationships.
  • Serves as PIC representative on cross organizational work groups
  • Participates in PIC department and all staff meetings
  • Travels on behalf of the National Council as needed
  • Carries out other duties as assigned
Knowledge, Skills, and Abilities
  • Knowledge of and/or experience working in health care facilities providing services to people with mental illness and/or addictions preferred
  • Highly organized and ability to wear multiple hats in an ambiguous, fast-moving environment
  • A driving force who manages toward clarity and solutions
  • A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient department/organization
  • Thorough understanding of project management; able to work effectively under pressure to meet tight deadlines and goals
  • A consummate team player with a flexible and creative approach
  • Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships
  • Personal qualities of integrity, credibility, and a commitment to the National Council’s mission
  • Good interpersonal skills and communication with all levels of management
  • Strict adherence to company policies and style
Required Qualifications
  • Master’s degree required, MBA Preferred 
  • 7-10 years of professional experience in a general management and/or operations role, ideally in a rapidly evolving institution
  • Certification in project management

General Competencies
Judgment
Management
Financial Management
People Management
Accountability
Problem Solving
Communication

National Council is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council for Behavioral Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or by visiting www.dhs.gov/everify
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National Council is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council for Behavioral Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or by visiting www.dhs.gov/everify

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The EEO is the Law poster is current. This is the supplement. EEO is the Law Supplement
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