Skip to content
The National Council logo

National Council for Behavioral Health Mission and Leadership

JOIN OUR TEAM >> Director, Engagement
Director, Engagement
Summary
Title:Director, Engagement
ID:132881
Department:Mental Health First Aid
Location:Washington, DC
Description
Organizational Overview
The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,400 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. The National Council introduced Mental Health First Aid USA and more than 2.5 million Americans have been trained.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.


Position Summary
Instructor excellence is the primary contributor to the quality and reach of Mental Health First Aid. The Director, Engagement will work under the direction of the Director, Program Operations to innovatively engage both the 20,000 Instructors teaching Mental Health First Aid around the country and the elite group of National Trainers who train new Instructors. They will support current in-person and virtual events, and deliver, analyze and improve current engagement strategies to help support Instructors and continue to grow Mental Health First Aid.

Responsibilities
  • Directs current Instructor engagement strategies and assist in the development and delivery of new Instructor engagement strategies, which may include webinars, Facebook Live events, and online community management to connect, engage, motivate, and provide instructors with current program information.
  • Provide strategic direction and oversight to customer service representatives and customer service related activities.
  • Support the event planning of the annual Instructor Summit, a one-day event bringing together certified Instructors from around the country, which includes management of speakers, on-site logistics, and serving as the second level contact for all event inquiries and coordination.
  • Collaborate with the communications and customer service team to identify instructor frequently asked questions and strategies for responding to them such as the development of new resource guides, toolkits and other materials for Instructors and National Trainers
  • Analyze and report on key engagement strategies, budget, metrics, and insights. Conduct regular engagement strategy reviews focused on data-based lessons learned and forward-looking improvements.
  • Provides leadership in resolving instructor and first aider related concerns, to include collaboration with Marketing and Communications to proactively message to instructors, first aiders, and target audiences.
  • Responsible for overseeing high-profile special projects as directed by the Assistant Vice President, MHFA.

Required Qualifications
  • Bachelor’s Degree or equivalent experience in related field.
  • 5+ years program management experience in health care field.
  • 3+ years of supervisory experience.
  • High level proficiency in Microsoft Office—MS Word, Excel, Access, and PowerPoint.
  • Experience in CRM databases (i.e. Salesforce, Microsoft Dynamics, etc.) and web based (cloud) data platforms preferred.
  • Experience managing to budgetary targets and providing analysis, experience managing a program budget preferred.

Knowledge, Skills and Abilities
  • Strong presentation and communication skills. Comfortable presenting to large groups and external partners.
  • Outstanding customer and interpersonal skills.
  • Exceptional judgement skills and ability to make sound decisions in a fast-paced environment.
  • Exceptional organizational and time management skills.
  • Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment.


**NOTE** This position will operate remotely until pandemic restrictions are lifted. After restrictions are lifted, this position will report to the Washington, DC office.

Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.
Powered by ApplicantStack
National Council is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council for Behavioral Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or by visiting www.dhs.gov/everify

Labor Law Posters for Remote Staff:
Labor Law Posters

The EEO is the Law poster is current. This is the supplement. EEO is the Law Supplement
©2017 National Council for Behavioral Health. All Rights Reserved.