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JOIN OUR TEAM >> Director, Practice Improvement & Consulting
Director, Practice Improvement & Consulting
Summary
Title:Director, Practice Improvement & Consulting
ID:132919
Department:Practice Improvement and Consulting (PIC)
Location:Washington, DC
Description
Organizational Overview
The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,400 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life.

Position Summary
The Practice Improvement Department is central to the National Council’s goal of providing timely and meaningful technical assistance and consulting services to community behavioral health organizations, federal and state agencies, its members, and other key stakeholders. As directed by the Practice Area Lead, the Director position leads several client/customer engagements and department initiatives with the goal of maximizing value on consulting engagements, meeting client/customer expectations, and developing high quality deliverables for the benefit of the behavioral health field. This position assists in the day-to-day operations of client engagements and consulting projects within the framework of the National Council's strategic goals and priorities.
We seek candidates who are positive, inventive, proactive, and efficient while maintaining an approachable and professional presence to internal and external audiences.
The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Responsibilities
  • Organizational and Department Activities
  • Define and provide leadership and oversight of client’s/customer’s project scope, financial plan, staffing needs and functional assignments, and deliverable timeline
  • Provide project leadership, including coordination with internal and external parties, and clear communication of goals, objectives, and strategic context
  • Oversight and/or direct delivery of high-impact, multi-modal training and technical assistance (T/TA) that aligns with the target audience, scope and budget of the individual initiative. T/TA to generally include tools and tool kits, trainings (virtual and in person), ad hoc consultation and ongoing coaching
  • Continual monitor and evaluation of program goals
  • Task oversight of other staff and/or oversight of external consultants and contracts which may include professional supervision of other staff members
  • Be the Relationship Manager with clients/customers and provide ultimate oversight over reports, deliverables, trainings and technical assistance and others to exceed expectations
  • Monitor project financials and demonstrate exceptional stewardship of National Council’s resources
  • Provide consistent and proactive communication with senior leadership regarding project activities including, but not limited to, progress on deliverables, subcontract management, financial reports, implementation challenges, risk management and mitigation strategies, and potential new opportunities
  • Participate in business development efforts, including writing proposal content and participating in discrete areas of strategic planning and outreach
  • Provide responsive, high quality, issue-related and strategy-based technical assistance to National Council state and regional associations, members and other organizations
  • Contribute subject matter expertise to the development of tools and resources, presentations, written documents, and strategic plans
  • Facilitate National Council positioning via public speaking at conferences, learning communities, webinars, and key business meetings
  • Other activities aligned with the priorities and day-to-day activities of the department and the National Council

Required Qualifications
  • Masters’ Degree in Public Health, Social Work, Public Administration, Public Policy, Business or related field
  • 5-10 years of experience in relevant field; knowledge of service delivery and/or financing of mental health and addiction prevention, treatment or recovery services is strongly preferred
  • Project and budget management experience with at least 3 years of demonstrated leadership experience; project management certification and experience with local, state and/or federal contracts/grants oversight is preferred
  • Experience supporting the growth and development of other staff; professional supervision experience preferred
  • Organized and results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
  • Previous experience in business development with successful results
  • Ability to contribute to a collaborative, team-based environment with matrix supervision and fluid project assignments
  • Focused and agile under pressure
  • Exceptional written, oral, and interpersonal skills demonstrating a high degree of emotional intelligence
  • High-level proficiency in Microsoft Office—MS Word, Excel, Outlook, and PowerPoint
  • Ability to travel up to 30%

General Competencies
  • Initiative
  • Problem Solving
  • Teamwork
  • Analytical Thinking
  • Results Oriented
  • Financial Management/Budgeting
  • Professional Judgment
  • Relationship Management
National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.
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National Council is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council for Behavioral Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or by visiting www.dhs.gov/everify

Labor Law Posters for Remote Staff:
Labor Law Posters

The EEO is the Law poster is current. This is the supplement. EEO is the Law Supplement
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