|Title:||Assistant Vice President, Practice Improvement|
|Department:||Practice Improvement and Consulting (PIC)|
|Location:||Washington, DC or Remote|
The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,400 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. The National Council introduced Mental Health First Aid USA and more than 2 million Americans have been trained.
The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.Position Summary
The National Council’s fast-growing Practice Improvement Department is engaged in an array of government and privately-funded initiatives to enable quality improvement and workforce development in mental health and addiction prevention, treatment and recovery organizations. These initiatives utilize the very best in quality improvement techniques, strong partnerships with experts from around the country, and thoughtful use of traditional and new communications and media.
The Assistant Vice President, Practice Improvement is critical to achieve the National Council’s goal of providing timely and meaningful technical assistance to community behavioral health organizations and promoting an advocacy platform that resonates with their federal policy priorities. As directed by the Vice President, Practice Improvement, this position works with internal staff and external stakeholders to ensure the proper management of the practice improvement and consulting portfolio, reinforces our continuous quality improvement culture to maximize value and meet funder expectations, and oversees special initiatives. The Assistant Vice President, Practice Improvement oversees special initiatives and launch of practice improvement projects and provides direct supervision to directors and technical expert staff to ensure execution of deliverables, professional growth and development of employees, and collaborative team culture. The incumbent engages in external outreach activities to facilitate National Council positioning; activities include public speaking, implementation of strategic outreach efforts to federal agencies and other potential and current funders.
This position requires an organized, creative manager who displays the ability to work well within a team and lead other employees with confidence. This position assists in the day-to-day operations of the Department within the framework of the National Council's policy goals, priorities, and annual organizational work plan. The Assistant Vice President, Practice Improvement will perform other duties as needed.
Departmental Activities – 85%
- Manages the execution of organizational human resources policies and programs for PIC including department planning and development, hiring, on-boarding, training, development, performance evaluation; provide clarity around roles; and facilitate effective team dynamics.
- Supervises Senior program directors (Practice Area Leads) (who supervise managers, coordinators, etc.); meets regularly with them as a group and via individual supervision to encourage a culture of coaching and mentorship aligned with organizational vision.
- Partners with department Assistant Vice Presidents, other department leaders, and program directors to drive coordination between operational decisions, programmatic needs, and supervisory relationships.
- Partners with PIC Senior Director - Operations and talent management of PIC staff in the areas of operations and finance
- Supervises 2 or more Senior Directors/Practice Area Leads
- Partners with VP, Senior Director operations, and other PIC AVP to coordinate project assignment and staff level of effort across practice areas
- Leads and partners with Senior Directors/practice area leads and Consultants in new business development including drafting contract proposals, s and grant responses[BR1] [JP2] , and building business within consulting portfolio.
- In partnership with other PIC AVP oversees recruitment of new staff
- Provides cross coverage as needed during vacancies to Senior Director positions
- Serves as consultant/Senior advisor as needed in areas of their specific expertise
- Strengthen internal operations and infrastructure
- Drives consistent and progressive steps toward departmental and programmatic consistency and sustainability; partners with program directors and others to ensure follow through with coordinated accountabilities, objectives, and associated budgets.
- Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve department goals aligned with Strategic Goals and directives from ELT, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success.
- Establishes and leads a culture of continuous quality improvement within and across department public-facing initiatives; oversees efforts to identify opportunities to enhance customer service and impact of PPIC activities.
- Develops and oversees a knowledge management and learning methodology that ensures maximum sharing of information and learning throughout the department and organization (when appropriate); creates an environment whereby PIC contributes to the National Council’s ‘Best Places to Work’ goal.
Organizational Activities – Participates in other National Council activities (15%)
- Participates in PIC department and all staff meetings
- Serves as PIC representative on cross organizational work groups
- Supports board activities as needed
- Supports annual conference activities as needed
- Serves as National Council representative to outside groups and media as needed
- Travels on behalf of the National Council as needed
- Carries out other duties as assigned.
- Master’s degree in related field required, clinical degree preferred
- 12+ years’ experience in related field, with 2 years providing direct or clinical services to individuals with addictions or mental health conditions and/or quality improvement in health care settings
- At least 7 years of demonstrated supervisory and leadership experience
- High emotional intelligence to navigate internal and external dynamics
- High level proficiency in Microsoft Office—PowerPoint, Word, Excel, Outlook, and Access
- Exceptional written, oral, and interpersonal skills
- Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
- Ability to travel up to 30%
Knowledge, Skills and Abilities
- Knowledge of and/or experience working in health care facilities providing services to people with mental illness and/or addictions preferred.
- Highly organized and ability to wear multiple hats in an ambiguous, fast-moving environment
- A driving force who manages toward clarity and solutions
- A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient department/organization.
- Thorough understanding of project management; able to work effectively under pressure to meet tight deadlines and goals
- A consummate team player with a flexible and creative approach
- Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships
- Personal qualities of integrity, credibility, and a commitment to the National Council’s mission
- Good interpersonal skills and communication with all levels of management
- Strict adherence to company policies and style
- Political Savvy
- Strategic Thinking
- Business Acumen
- Conflict Management
- Diversity, Equity and Inclusion
- Oral/Written Communication
National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.
National Council for Behavioral Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or by visiting www.dhs.gov/everify
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