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JOIN OUR TEAM >> Business System Analyst
Business System Analyst
Summary
Title:Business System Analyst
ID:132927
Department:Finance & Administration
Location:Washington, DC
Description
Organizational Overview
The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,400 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. The National Council introduced Mental Health First Aid USA and more than 2 million Americans have been trained.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary
The Business Systems Analyst serves as the internal technical lead for the National Council’s core business applications and other related systems, including being the core team member responsible for the implementation of new National Council integrated systems, which will include the Microsoft CRM. As required the position will provide IT support for the organization.

Responsibilities
  • Serves as the lead internal point of contact between the subject matter expert, project manager and development resource/vendor for the National Council’s core business applications and other related systems
  • Perform analysis and constructs the documents with scope statements, business requirements, use cases, business process flows, and implementation needs to support the desired end-state
  • Interface with and act as a liaison between business stakeholders who have made the request and the IT team that is designing, developing, testing, and implementing the solution
  • Facilitate design reviews with the IT team and revises the design/requirements as needed based on scope, timelines, and technical feasibility feedback
  • Develop user acceptance test scripts and performs testing of new systems and/or functionality
  • Provide training on system functionality on core systems, as needed to internal stakeholders
  • Create, oversee, and catalog queries, reports, dashboard, pivot tables, and other reporting output to support business initiatives
  • Maintain policies and procedures for appropriate use of core business systems. Works in consultation with key users and partners to verify the security and integrity of all database systems
  • Work in consultation with key users and partners to determine frequency, timing, and planning related to system evolution, edits, and upgrades
  • Perform system functionality testing and quality assurance during specific upgrades or other initiatives
  • Work with key users, as needed, to identify, develop, maintain, or expand integration points between the association’s core systems
  • Tracks business systems metrics, budgets and provides reporting
  • Assist in managing open issues and system functionality bugs and work with vendors and internal stakeholders, as needed, to resolve as they pertain to relevant projects
  • Attend change control meetings, work sessions, user focus groups, and weekly department meetings in order to stay abreast of ongoing system changes and business needs
  • Provide weekly status updates on assigned issues along with risk assessment
  • Perform knowledge transfer of system changes to end-users including participation in the development of system and user documentation
Other IT support
  • Collaborate and coordinate projects with, project sponsor, project manager, database administrator and external resources
  • Collaborates with all levels of the National Council’s with strategic opportunities to advance the mission of the National Council
  • Participates on the association’s IT Best Practices Committee
  • As required, supports other IT initiatives of the organization
  • As required, provides occasional backup help desk support
  • Other duties as assigned Outstanding attention to detail is essential
  • Superior professionalism, judgment and integrity is required
  • Good decision-making abilities
  • Good interpersonal skills and the ability to work in a team environment is needed
  • Strong analytical, research, critical thinking skills and ability to problem-solve in a fast-paced environment
  • Demonstrated understanding of software development lifecycle, standard processes, and best practices
  • Catalyst for new ideas, concepts, and projects
  • Excellent leadership skills
  • Strong communication skills, with ability to write, speak and present to large and small groups and effectively translate technical issues to lay audiences
  • Superior customers service skill

Required Qualifications

Education/Certification
  • Bachelor’s degree, Master’s degree in Business or Information Management or equivalent experience
Experience
  • Minimum of 5+ years of progressively responsible experience in working with association management systems and minimum of 7+ years in IT-related filed
  • Demonstrated experience working with association management systems or similar customer relationship management systems (Dynamics CRM 365)
  • Demonstrated recent experience in implementing new and emerging technologies and systems (i.e., AMS, FMS, LMS, website, social, project management/collaboration)
  • Demonstrated experience managing and supporting complex business applications built on relational database management systems such as Microsoft SQL Server 2008 or higher
  • Demonstrated experience in a business analyst role with ability to document process workflows
  • Experience with one or more of the leading business analytics / business intelligence / reporting packages, such as: Microsoft SQL Server Reporting Service (MSSQLSRS), SAP Crystal Reports, SAP Business Objects Enterprise, and / or similar products
  • Experience with data marts, data warehouses, and / or ETL is a plus
  • Prior experience working in or for an association / non-profit industry is required

Knowledge, Skills and Abilities
  • Outstanding attention to detail is essential
  • Superior professionalism, judgment and integrity is required
  • Good decision-making abilities
  • Good interpersonal skills and the ability to work in a team environment is needed
  • Strong analytical, research, critical thinking skills and ability to problem-solve in a fast-paced environment
  • Demonstrated understanding of software development lifecycle, standard processes and best practices
  • Catalyst for new ideas, concepts and projects
  • Strong communication skills, with ability to write, speak and present to large and small groups and effectively translate technical issues to lay audiences
  • Superior customers service skill
National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.
 
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National Council is an Equal Opportunity/Affirmative Action Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council for Behavioral Health uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or by visiting www.dhs.gov/everify

Labor Law Posters for Remote Staff:
Labor Law Posters

The EEO is the Law poster is current. This is the supplement. EEO is the Law Supplement
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